Affected by the global epidemic, the overseas postal processing capacity is insufficient, and the mail delivery time limit will be extended. Please do not worry and be patient to wait for a few more days, your understanding will be much appreciated, many thanks.

Any questions please contact at support@bigstardiy.com 

Pre-Sale Issues

How Do I Use A Coupon?
What Should I Do If I Receive A Payment Didn't Go Through?
How Can I Pay For My Order?
How Much Is Shipping?
How To Place An Order?
I Have A Paypal Account But I Cannot Complete The Order

If, for some reason, you are unable to complete your payment using PayPal, please contact us with your order details.
We will gladly send you an e-mail with a PayPal Payment Request in order to complete your payment and process your order.

My Promotional Code Doesn't Work

If you are having issues redeeming your coupon, you may have entered the wrong coupon code or your coupon may have expired. Please make sure you write the promotional code in the exact same way it was given to you, without any spaces.
If your promotional code is not working please contact our customer service to resolve the issue.

You may also want to revise our article on How to use a coupon

Can I Use More Than One Coupon Code?
Events And Promotions

Order Issues

Returns & Cancellations
How Can I Change An Order After Placing It?
How Can I Change My Shipping Address?
My Address On My Shipping Confirmation Is Incorrect
Why Didn't I Get A Shipping Confirmation?

If you received the order confirmation, but did not receive the shipping notification then this probably means the order is not out of production yet and has not been shipped. Click here

Once the tracking tool shows that your order has been shipped, you will receive a shipping notification within the next few days.

If for over a week, you still haven’t received your shipping notification, please contact us.

What Are My Delivery Options?
We take pride in providing a range of secure local and world-wide shipping options.
How Can I Add Another Item To My Order?
Would You Like To Contact Us?

After-sale Issues

Return Policy
Warranty Conditions
I Received An Incorrect Item, What Should I Do?
I'm Missing An Item From My Order, What Should I Do?
I Received My Item, But It Doesn't Look Like I Expected
I Received My Item, But The Inscription Is Incorrect
Washing Tips
  • Hand wash or machine wash in the cold water
  • Do not bleach, do not iron
  • Hang dry

Shipping Issues

What Are My Delivery Options?
Do You Ship Worldwide?

Yes! We ship to most countries all over the world.
Please note that the shipping time frame may vary according to the destination you would like your order shipped to.

What Shipping Methods Does BigStarDiy Offer?
Where Is My Order?
Why Didn't I Get A Shipping Confirmation?

If you received the order confirmation, but did not receive the shipping notification then this probably means the order is not out of production yet and has not been shipped.

Click here please to track your order.

Once the tracking tool shows that your order has been shipped, you will receive a shipping notification within the next few days.

If for over a week, you still haven’t received your shipping notification, please contact us.

I Can't Track My Order, What Should I Do?
How Can I Change My Shipping Address?
How To Find A Missing Package That Shows As Delivered?
What Should I Do If My Order Tracking Information?